1. About RSPO and these terms
These terms describe use of the RSPO website and business progression platform operated by RSPO in Canada at rspo.ca. They cover public information, accounts, assessment workflows, specialist support and optional paid services. Please read them alongside our Privacy Policy and any specific order or subscription terms presented before purchase. Questions may be sent to support@rspo.ca.
2. Accounts and authority
Provide accurate information and keep your account details current. You must have the legal capacity and authority to act for the business whose information you provide. Keep credentials private, use available security controls and tell us promptly if you suspect unauthorized access. Access is assigned by role; registering does not automatically grant administrator or consultant permissions. You are responsible for activity you authorize, but these terms do not remove rights you may have regarding unauthorized activity.
3. What the framework does
The platform helps businesses organize requirements, submit evidence and track reviewed progress. Levels and trust statuses depend on applicable requirements, current evidence and review outcomes. Level progression is free; purchasing a service does not award a level or guarantee approval. Evidence may expire, requirements may change, and an outcome may be corrected or withdrawn. A status describes the platform assessment at the relevant time, not a government licence, professional certification, credit rating or promise of continuing compliance.
4. Your information and evidence
You retain ownership of information and documents you submit. You give RSPO the limited permission needed to store, process, display to authorized users and review that material to provide the service. You must have permission to submit information about other people and must not provide fabricated, misleading, unlawfully obtained or infringing material. Keep evidence relevant and protect unrelated sensitive details. We may request clarification or decline evidence that cannot be verified. See the Privacy Policy for personal-information handling.
5. Reviews and questions about outcomes
Review outcomes depend on the information available and the applicable framework. If you believe a decision or stored detail is incorrect, use the relevant support channel or contact support@rspo.ca with the requirement and reason for your concern. We may request supporting information and retain the review history. We do not guarantee a particular outcome or completion time unless expressly agreed for a specific service.
6. Specialist support and paid services
Optional services, subscriptions and specialist assignments are governed by the scope, currency, price, taxes, delivery terms and cancellation information shown at checkout or in the applicable agreement. Review those details before paying. Payment processing is provided through the configured payment provider. A payment receipt is separate from an evidence approval or completed delivery. Refund and cancellation requests are assessed under the applicable service terms and mandatory law; these general terms do not impose a blanket no-refund rule. Do not assume that a recurring charge applies unless the subscription terms expressly state it.
7. Public registry and verification links
Public publication is separate from creating an account and is subject to the business’s consent, administrative approval and current eligibility. Approved public information may be searchable and shared through verification links. A listing may be updated, paused or withdrawn if its conditions are no longer met. A public listing is not an endorsement of a business’s products, solvency or suitability for a particular transaction. Anyone relying on a listing should make their own appropriate checks.
8. Acceptable use
Do not attempt to access another organization’s information without authorization, bypass security controls, upload malicious files, impersonate someone, submit fraudulent evidence, harass other users or disrupt the service. Do not use automated requests that overload the platform or misuse the public contact form. We may restrict access or remove material to address misuse, protect information or comply with legal requirements, with notice where appropriate and lawful.
9. Platform content and third parties
RSPO and its licensors retain rights in the platform software, branding and original materials. You may use them as needed for legitimate platform use; no broader ownership or licence is transferred. External resources, payment providers and separately connected services may have their own terms. Integrations are available only where configured and authorized; a provider name on the platform does not mean that a connection or independent verification has been completed.
10. Availability and professional advice
We work to maintain the service but cannot promise uninterrupted access, error-free operation or a particular commercial result. Maintenance, outages and third-party failures may affect availability. Platform information and framework outcomes are not a substitute for legal, tax, accounting, lending or other regulated professional advice. Obtain qualified advice appropriate to your business before relying on an assessment for a significant decision. No funding, tender, investment, insurance or regulatory approval is guaranteed.
11. Responsibility and mandatory rights
Each party remains responsible for its own conduct and obligations under applicable law. To the extent permitted by law, RSPO does not warrant third-party information or guarantee outcomes beyond an expressly agreed service commitment. Nothing in these terms excludes liability that cannot lawfully be excluded, removes mandatory consumer or privacy rights, or excuses fraud or other conduct for which liability cannot be limited. Any additional liability provisions for a paid engagement must be set out in that engagement’s agreement.
12. Ending access and retaining records
You may stop using the platform and contact support@rspo.ca about account closure. Cancellation of an account and cancellation of a paid subscription may require separate steps under the applicable agreement. RSPO may suspend or end access for material misuse, security concerns or legal requirements. Where reasonably possible, we will explain the reason and provide a way to raise a concern. Some transaction, review, audit or dispute records may need to be retained after closure as described in the Privacy Policy.
13. Changes, applicable law and contact
We may update features and these terms, publish a revised date and give additional notice where a change materially affects an existing service or where law requires it. Changes do not retrospectively remove accrued rights or override an existing written agreement without a lawful basis. Applicable Canadian federal and provincial laws govern as appropriate, subject to any mandatory protections that apply to you. These terms do not require you to waive a lawful complaint or remedy. Contact RSPO at support@rspo.ca to discuss a concern before escalating it.