Common questions

A little clarity goes a long way.

Understand how the framework, evidence reviews and optional support fit together.

How does my business move up a level?

A level is earned when all applicable mandatory requirements for that level and the preceding levels are verified and current. A score or a service purchase cannot award a level.

Do I have to pay to progress?

Progression through the framework is free. You can choose paid specialist support to resolve a gap, but buying a service never replaces the verification requirements.

What happens when a document expires?

Requirements must remain current. Expired or revoked evidence can affect your level and any associated verification status until the requirement is reviewed again.

What if a requirement does not apply to my business?

You can request an applicability review. A requirement can only be treated as not applicable after an authorised review under the framework rules.

Does a level guarantee funding?

No. The framework helps you organise your business and demonstrate readiness. Lenders, funders and commercial partners make their own independent decisions.

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